Case Studies in Serivce Integration: Mesa and El Paso Counties

Author(s)
Mark Ragan
 
Date
2002
Abstract
In Colorado, administration of human service programs is the responsibility of the counties. In two of those counties, progressive leadership and collaboration between agency managers, local service providers, and community organizations, with strong support from the county commissioners, have resulted in significant efforts to integrate the delivery of services.Staff and management in Mesa and El Paso Counties have implemented processes that are client-centered and provide necessary benefits and services in a holistic and comprehensive manner. While the emphases of their efforts to integrate services are somewhat different— in Mesa County, the emphasis is on the integration of employment and training programs with income support programs; in El Paso County, integration focuses on income support and child welfare programs—the goals are similar. In both counties, management and staff understand that a critical need, such as housing, child care, or transportation, can prevent a family from achieving self-sufficiency or precipitate the removal of a child from the household. In providing benefits and services, both counties conduct thorough needs assessments and take steps to provide appropriate services, regardless of programmatic boundaries.
 
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