Case Studies in Serivce Integration: The Neighborhood Place System Service Integration in Jefferson County, Kentucky

Mark Ragan
This paper is one in a series of reports that describes efforts to integrate the delivery of human service programs in different locations around the country. Funded by the Casey Strategic Consulting Group, the project is designed to document lessons learned, analyze critical success factors, and describe the operational processes and tools, including information technologies, that have contributed to these efforts. In September 2002 staff from the Rockefeller Institute of Government conducted a site visit to health, education, and human service offices in Jefferson County, Kentucky. Locations visited included local offices in and around Louisville where residents access a range of human service programs, administrative offices of partner agencies, and the central office of the Kentucky Cabinet for Families and Children in Frankfort. The goal of the site visits was to assess and document service integration efforts.
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