Case Studies in Serivce Integration: Service Integration Supported by Information Technology -The N-FOCUS System in Nebraska

Mark Ragan
This paper is one in a series of reports that describe efforts to integrate the delivery of human services programs in different locations around the country. Funded by the Casey Strategic Consulting Group, the project is designed to document lessons learned, analyze critical success factors, and describe the operational processes and tools, including information technologies, that have contributed to these efforts. In April 2002 Rockefeller Institute staff conducted a site visit to state human services offices the state of Nebraska. Locations visited included administrative offices in Lincoln, the state capital, and local offices in Lincoln, Seward and Beatrice. One concentration of the visit was an information system developed by the state that is used for the administration of multiple human services programs. This system – the Nebraska Family On- line Client User System, N-FOCUS – includes a wider range of programs and functions than any other state in the country.
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