Case Studies in Serivce Integration: Service Integration in Wisconsin Racine and Kenosha Counties

Mark Ragan
This paper is one in a series of reports that describe efforts to integrate the delivery of human service programs in different locations around the country. Funded by the Casey Strategic Consulting Group, the project is designed to document lessons learned, analyze critical success factors, and describe the operational processes and tools, including information technologies, that have contributed to these efforts. In July 2002 staff from the Rockefeller Institute of Government conducted a site visit to human service offices in Racine and Kenosha counties in Wisconsin. Locations visited included one-stop locations in both counties that include both administration and client services offices for county human services programs. The goal of the site visit was to assess the extent of service integration and to compare the different approaches taken by these two counties.
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