Case Studies in Serivce Integration: Steps on the Path to Service Integration in Fairfax County, Virginia

Mark Ragan
This paper is one in a series of reports that describe efforts to integrate the delivery of human service programs in different locations around the country. Funded by the Casey Strategic Consulting Group, the project is designed to document lessons learned, analyze critical success factors, and describe the operational processes and tools, including information technologies, that have contributed to these efforts. In March 2002 staff from the Rockefeller Institute of Government conducted a site visit in human service offices in Fairfax County, Virginia. Locations included the administrative and operational offices of county human services programs. The goal of the site visit was to assess the extent of service integration in the county and to learn more about innovative practices that facilitate improvements in the delivery of programs and services.
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