Case Studies in Serivce Integration:Service Integration in Oregon – Successful Local Efforts Influence Major State Reorganization

Mark Ragan
During the last year, site visits were conducted by the Rockefeller Institute of Government in human service offices in the state of Oregon. Locations included local offices in Jackson and Coos counties, as well as the state Department of Human Services in Salem. This paper, which documents those visits, is one in a series of reports that describe successful efforts to integrate the delivery of human service programs in different locations around the country. Funded by the Casey Strategic Consulting Group, the project is designed to document lessons learned, analyze critical success factors, and describe the operational processes and tools, including information technologies, that have contributed to the success of these efforts.
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