Case Study: Citizens Identifying Performance Measures -- The Experience in Iowa

Alfred Ho and Paul Coates
In fall 2000, the Alfred P. Sloan Foundation funded a three-year project called, "Citizen-Initiated Performance Assessment" in IOWA to create a process that involves citizens in the development and implementation of performance measures in selected Iowa cities. The project is based on the premise that citizen involvement in the development of performance measures gives citizens an additional avenue beyond traditional means to affect city decision making. In addion, through CIPA, the city council can improve the quality of decision-making and service delivery using the citizens' perspective.
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