Fostering Trust and Transparency in Governance: Zambia Case Study

International Records Management Trust
At the time of the study, January to March, 2007, the Government of Zambia had introduced major reforms in the public sector, including a computerised human resource and payroll system. The system was planned to introduce better control of the establishment, improve information handling, eliminate the loss of vital information and improve work flow. However, paper-based records systems still needed to be enhanced, and strategies for managing electronic records and digital information needed to be developed, to strengthen data quality, ensure that important evidence was preserved and support transparency in government. The study explored the development of the human resource and payroll system and its recordkeeping functionality, as well the paper-based records systems in Zambia public service.
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