GovLoop Industry Perspective: Honolulu 311 Case Study


In early 2012, the City of Honolulu released a new app, Honolulu 311. Honolulu 311 allows citizens to use personal smartphones to report abandoned vehicles, broken streetlights, illegal dumping and other issues. GovLoop Research Analyst Pat Fiorenza had the opportunity to sit down with Forest Frizzell, Deputy Director at City and County of Honolulu to learn more about the history behind the app. Forest stated, “When our Mayor took office a year ago he said he wanted to work towards creating a “lean, clean, and smart city that is looking towards the future.”

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