Handbook Motivates Staff and Improves Customer Service_ Singapore Housing and Development Board

Author(s)
Molly K. Brush
 
Date
2009
 
Source
ASQ
 
Abstract
The Singapore Housing and Development Board enlisted the help of one of its joint Innovation and Quality Circles, O.U.R. Outstanding Archers, to find new ways to motivate staff and improve customer service. O.U.R. Outstanding Archers used quality tools to develop a handbook that reduced service center supervisors’ preparation time for one daily activity by 75 percent, a savings of 45 worker-months per year.
 
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