League of the American Orchestras

What Works
The Center for What Works worked with the League of American Orchestras, (“the League”), to develop a performance measurement framework, from September 2007 through April 2008. The 8-month project resulted in a dashboard with the following benefits to the organization. A clear link between the League’s strategic plan and measurable indicators of progress toward their goals; A visual understanding of the efficiency and effectiveness of their programs and services delivered to their membership of over 950 orchestras across the country; A communication tool to connect department staff, the senior management team and the board with a common articulation of success and the process for achieving it internally and then articulating it externally.
The consulting project was in direct alignment with The Center for What Works’ path to continuous improvement and this case study will outline the process, people involved and deliverables.
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