Managing the Introduction of a Voice-Oriented Data System in the Retirement Services Division

Rockefelle Colledge University at Albany

The case study presented here depicts a technology that does not actually exist. Consideration of the hypothetical technology and its capabilities creates important dynamics among managers, private vendors, political leaders, employees, subordinate jurisdictions and unions. The details of the case situation give students a perspective on many real organizational and information management issues related to the introduction of new technologies in public agencies.

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