Performance Measurement & Management

Displaying 1 - 50 of 121
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Author(s) Xueting Wang, Georgetown University   Date 2014     Source Center for Accountability and Performance (CAP), American Society for Public Administration (ASPA)     Abstract This report will discuss the performance management system in EERE, which is divided into three parts. First, I will present an overview of the... read more
Tuesday, June 9, 2015 - 1:07pm
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Author(s) Ryan Burke, University of Delaware   Date 2014     Source Center for Accountability and Performance (CAP), American Society for Public Administration (ASPA)     Abstract This case study examines U.S. Northern Command (NORTHCOM) and its indirect performance management program. The research specifically addresses the... read more
Tuesday, June 9, 2015 - 1:04pm
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Author(s) Stephanie Keller Hudiburg, Georgetown University   Date November 2013     Source Center for Accountability and Performance (CAP), American Society for Public Administration (ASPA)     Abstract The United States Department of Housing and Urban Development's (HUD) current performance management system exemplifies a... read more
Tuesday, June 9, 2015 - 11:25am
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Author(s) Sharon Silow-Carroll Health Management Associates     Date 2008     Source Why Not The Best?     Abstract Munson Medical Center is a 391-bed, nonprofit hospital located in Traverse City, Michigan. By focusing on patient satisfaction and engaging frontline staff in improving care, it has become one of the better... read more
Monday, October 27, 2014 - 4:38pm
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Author(s) Douglas McCarthy and Sarah Klein Issues Research,Inc.   Date 2009     Source Why Not The Best?     Abstract Four case studies--of the Department of Veterans Affairs, Sentara Healthcare, OSF HealthCare, and Johns Hopkins Medicine--document the progress achieved in the past five years by health care organizations that were... read more
Monday, October 27, 2014 - 4:35pm
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Author(s) Douglas Mccarthy, Kimberly Mueller, and Ingrid Tillmann IssuesResearch, Inc.     Date 2009     Source Why Not The Best?     Abstract HealthPartners is the nation's largest nonprofit, consumer-governed health care organization, providing health and dental care and coverage to more than 1 million individuals in... read more
Monday, October 27, 2014 - 4:32pm
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Author(s) SARAH KLEIN AND DOUGLAS MCCARTHY ISSUES RESEARCH, INC.   Date 2009     Source Why Not The Best?     Abstract Gundersen Lutheran Health System is a physician-led, not-for-profit integrated delivery system serving more than 550,000 people in Wisconsin, Iowa, and Minnesota. Gundersen Lutheran has increased efficiency, improved... read more
Monday, October 27, 2014 - 4:29pm
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Author(s) Douglas Mccarthy, Kimberly Mueller, anD Jennifer Wrenn Issues Research, Inc.    Date 2009     Source Why Not The Best?     Abstract Geisinger Health System is a physician-led, not-for-profit, integrated delivery system serving an area with approximately 2.6 million people in northeastern and central Pennsylvania with... read more
Monday, October 27, 2014 - 4:24pm
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  Author(s) Jack Meyer Health Management Associates   Date 2008     Source Why Not The Best?     Abstract Adherence to evidence-based practice guidelines, perfomance benchmarking and feedback, multidisciplinary committees engaged in root-cause analysis, and strong leadership combined to produce near-perfect compliance with... read more
Monday, October 27, 2014 - 4:21pm
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Author(s) Rachel Nuzum, Douglas McCarthy, Anne Gauthier, and Christina Beck   Date 2007     Source Why Not The Best?     Abstract Denver Health, a comprehensive and integrated medical system that is Colorado's largest health care safety-net provider, has a national reputation as a high-performance organization. Members of The... read more
Monday, October 27, 2014 - 4:17pm
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Author(s) Jennifer Edwards Health Management Associates   Date 2008     Source Why Not The Best?     Abstract Carolinas Medical Center was established by the Charlotte-Mecklenberg County Public Authority in 1939 to meet the health care needs of Mecklenberg County residents, and opened its first hospital in 1940. Keeping pace with... read more
Monday, October 27, 2014 - 4:06pm
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Author(s) Jennifer Edwards Health Management Associates   Date 2008     Source Why Not The Best?     Abstract Brigham and Women's Hospital is a 777-bed nonprofit, teaching hospital located in Boston, Massachusetts. Scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey show that it is a... read more
Monday, October 27, 2014 - 4:03pm
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Author(s) Fiona Robson   Date 2013     Source Society for Human Resource Management     Abstract This case study examines the implementation of a new performance management system designed specifically for support staff at a school in the United Kingdom.  This is the first part of a three part case about Southwood Schools and... read more
Monday, October 27, 2014 - 3:21pm
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Author(s) Andrea R. Nagy and Joel Podolny   Date 2008     Source Program on Social Enterprise at Yale School of Management     Abstract William Bratton, commissioner of the New York Police Department from 1994 to 1996, presided over a dramatic decline in the city’s crime rate. Hired by Mayor Rudolph Giuliani as part of a new... read more
Monday, October 27, 2014 - 12:46pm
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Author(s) Reimagining Service     Date 2010     Source Reimagining Service     Abstract For the past two years, the National Academy of Public Administration has explored a model that holds tremendous promise for meeting today’s challenges and achieving significant long-term results: the high-performance cross-sector... read more
Wednesday, October 22, 2014 - 11:47pm
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Author(s)United States Environmental Protection Agency Date2001 SourceUnited States Environmental Protection Agency AbstractIn the 1990s, EPA increased its efforts to involve the public by giving citizens, industry, environmental groups, and academics a much greater opportunity to play key roles in environmental decision-making. Today, EPA is continuing this tradition by initiating... read more
Sunday, September 18, 2011 - 3:22am
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Author(s)U.S. Government Accountability Office Date1996 SourceU.S. Government Accountability Office AbstractThis testimony discusses how best practices applied by leading organizations can help improve information management technology in the federal government. GAO focuses on four key lessons learned from its ongoing evaluation of strategic information management issues in federal... read more
Sunday, September 18, 2011 - 3:03am
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Author(s)U.S. Government Accountability Office Date1996 SourceU.S. Government Accountability Office AbstractA consensus has emerged in recent years that the federal government needs to be run in a more businesslike manner. As companies are accountable to their stockholders, the federal government is accountable to taxpayers--and taxpayers are demanding as never before that the... read more
Sunday, September 18, 2011 - 3:00am
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Author(s)U.S. Government Accountability Office Date1998 SourceU.S. Government Accountability Office AbstractIn the spring of 1998, federal agencies submitted their first annual performance plans under the Government Performance and Results Act. GAO found that many of these initial performance plans faltered at their central task: developing measurable goals for the results or... read more
Sunday, September 18, 2011 - 1:03am
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Author(s)U.S. Government Accountability Office Date1999 SourceU.S. Government Accountability Office AbstractUnder the Government Performance and Results Act, agencies' program goals are to be spelled out in annual performance plans, and performance against these goals is to be reported in annual performance reports. The first performance reports are to be sent to the President and... read more
Sunday, September 18, 2011 - 12:34am
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Author(s)U.S. Government Accountability Office Date1999 SourceU.S. Government Accountability Office AbstractGAO gathered information from 23 federal and state organizations that are known for using or planning to use various useful practices to improve their performance management and measurement processes. These practices fall into the following five categories: (1) restructuring... read more
Sunday, September 18, 2011 - 12:13am
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Author(s)U.S. Government Accountability Office Date2000 SourceU.S. Government Accountability Office AbstractThe Veterans Health Administration, the Department of Transportation, and the Office of Student Financial Assistance have begun to use results- oriented performance agreements to align agency expectations with organizational goals. Each agency developed and implemented... read more
Saturday, September 17, 2011 - 11:35pm
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Author(s)National Alliance to End HomelessnessDateN/ASource National Alliance to End HomelessnessAbstractOver the past several years, a major shift has occurred in the ways in which municipalities manage, measure, and reward the performance of not-for-profit organizations. Government agencies now focus on clearly defined programmatic outcomes, measure achievement against concrete standards, and... read more
Saturday, September 3, 2011 - 3:34pm
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Author(s)United Sate General Accounting Office Date2006 SourceUnited Sate General Accounting Office AbstractPursuant to various statutes, federal agencies develop an abundance of performance, budget, and financial information that could be useful for Congress' review and monitoring of agencies. However, agencies' understanding of Congress' information needs is often limited and... read more
Saturday, September 3, 2011 - 2:32am
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Author(s)Federal Highway AdministrationDate2011Source Federal Highway AdministrationAbstractDuring 1995 and 1996, the Federal Transit Administration (FTA) awarded the City of Tucson, Arizona, $1.5 million to carry out a series of transportation enhancements along a one-mile stretch of South Park Avenue southeast of downtown Tucson. The South Park area, located within Tucson's federally designated... read more
Saturday, September 3, 2011 - 12:23am
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Author(s) Federal Highway Administration     Date 2011     Source Federal Highway Administration     Abstract This case study presents the goals and methods of the Southern California Association of Governments (SCAG) 1998 Regional Transportation Plan (RTP), Community Link21. Developed after three years of dialogue and discussions... read more
Friday, September 2, 2011 - 11:55pm
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Author(s)Federal Highway Administration Date2011 Source Federal Highway Administration AbstractThe 10-mile limited-access highway was designed to serve as a connector between I-85 and I-40 in the area now known as the "Research Triangle". Half of the project was completed when the Federal Highway Administration (FHWA), required the North Carolina Department of Transportation (NCDOT... read more
Friday, September 2, 2011 - 11:46pm
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Author(s)Federal Highway Administration Date2011 Source Federal Highway Administration AbstractIn 1997, Wisconsin DOT initiated a needs assessment study process focusing on two heavily used arterials in Madison. The study examined how the two corridors presently served traffic and how they could be expected to serve traffic in 2020. Wisconsin DOT carried out the analysis with a... read more
Friday, September 2, 2011 - 11:40pm
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Author(s)Federal Highway Administration Date2011 Source Federal Highway Administration AbstractThis case study illustrates how regional benefits to freight as well as passenger movement can be estimated. Readily available models are used to assess a range of user, economic, and environmental benefits associated with transportation improvements. The methodology benefits from a rich... read more
Friday, September 2, 2011 - 11:37am
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Author(s)Connie Yew Date2001 Source Pennsylvania Department of Transportation AbstractThis case study will explore how the Pennsylvania Department of Transportation (PennDOT), under the leadership of Secretary Bradley L. Mallory, set forth an action-oriented strategic agenda to improve business results.  PennDOT owns and operates more than 40,000 linear miles (64,372... read more
Thursday, September 1, 2011 - 5:40pm
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Author(s)Charlie Bennett DateN/A Source United Way of America AbstractThe City of Phoenix began developing and implementing performance measures in 1990. The effort was, and still is, coordinated through the City Auditor office. Phoenix interest in performance measurement at the time was in part fueled by their interest in total quality management practices and the Government... read more
Thursday, September 1, 2011 - 5:33pm
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Author(s)City of Roseville DateN/A Source City of Roseville AbstractRoseville is home to more than 2,200 businesses that employ more than 39,000 people, many of whom live outside the city. City staff rely on GIS data that cross city and county boundaries to undertake economic development planning that helps the city attract new businesses and assist existing businesses to grow and... read more
Thursday, September 1, 2011 - 1:53pm
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Author(s)Alfred Ho and Paul Coates Date 2000 Source Iowa State University Abstract In fall 2000, the Alfred P. Sloan Foundation funded a three-year project called, "Citizen-Initiated Performance Assessment" in IOWA to create a process that involves citizens in the development and implementation of performance measures in selected Iowa cities. The project is based on... read more
Tuesday, August 30, 2011 - 10:20pm
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Author(s)William D. Coplin, Carol Dwyer Date2002 SourceThe Maxwell School of Syracuse University AbstractThis study tells the story of how a university research program, the Community Benchmarks Program (CBP), simultaneously created a unique learning experience for undergraduates and provided technical research assistance to the 35 local government units in New York State’s... read more
Tuesday, August 30, 2011 - 2:01am
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Author(s)Boyoung Im Date2001 SourceOECD AbstractThis case study focuses on how information technologies are being used not only to increase the efficiency of public administration but also to strengthen citizen-government connections in Korea. The field of information and communication technology (ICT) is one example in which promising practices, and contributions to increasing... read more
Tuesday, August 30, 2011 - 1:55am
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Author(s)Franklin S. Reeder Date2001 SourceOECD AbstractThis case study examines the participation of citizens (as individuals and through groups) in the activities of the United States Environmental Protection Agency (EPA), as part of the OECD Public Management (PUMA) Committee’s activity on “Strengthening Government-Citizen Connections.” Specifically, the study examines two EPA... read more
Monday, August 29, 2011 - 3:49pm
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Author(s)International Records Management Trust Date2007SourceInternational Records Management TrustAbstractN/A Access through the Cases and Simulations Portal from Rutgers SPAADownload PDF: Fostering Trust and Transparency in Governance: India, Karnataka Case Study
Monday, August 29, 2011 - 10:04am
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Author(s)International Records Management Trust Date2008SourceInternational Records Management TrustAbstractAt the time of the case study visits in August 2006 and March 2007, the Government of Ghana had had a long history of attempts to improve the management and control of the civil service and its payroll. A key component of reform since the mid-1990s had been the Integrated Personnel and... read more
Monday, August 29, 2011 - 9:55am
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Author(s)International Records Management Trust Date2008 SourceInternational Records Management Trust AbstractThis case study explores successive efforts in Sierra Leone, over a period of 25 years, to establish employment and payroll controls, and it considers the lessons learned. It examines the deterioration of records control systems, the loss of control of personnel information... read more
Monday, August 29, 2011 - 9:51am
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Author(s)International Records Management Trust Date2008 SourceInternational Records Management Trust AbstractAt the time of the study, in May 2008, The Government of Botswana had undertaken to improve land management through the introduction of electronic land management information systems. The development of these systems flowed from the country’s ICT policy, which provided a... read more
Monday, August 29, 2011 - 9:47am
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Author(s)International Records Management TrustDate2007SourceInternational Records Management TrustAbstractAt the time of the study, January to March, 2007, the Government of Zambia had introduced major reforms in the public sector, including a computerised human resource and payroll system. The system was planned to introduce better control of the establishment, improve information handling,... read more
Sunday, August 28, 2011 - 7:18pm
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Author(s)International Records Management TrustDate2007SourceInternational Records Management TrustAbstractAt the time of the case study visit, in October 2006, Tanzania was in the top group in the World Bank’s ‘Africa Development Indicators 2006’ for improvements in public sector management and institutions, including rule-based governance, quality of budgetary and financial management, and... read more
Sunday, August 28, 2011 - 7:11pm
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Author(s)International Records Management TrustDate2006SourceInternational Records Management TrustAbstractAt the time of the study, in July 2006, the Government of Lesotho was undertaking major reforms in the public sector that included introducing computerised systems aimed at improving slow and manual information handling, eliminating the loss of vital information and improving work flow.... read more
Sunday, August 28, 2011 - 7:05pm
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Author(s)Mary Campbell Date2007 SourceASQ AbstractA governor who effectively performs the dual role of managerial and political leader can have significant impact on the performance of cabinet agencies and on public perception of government. Government performance can be improved. Research and experience show that performance change in large organizations starts with assertive and... read more
Friday, August 26, 2011 - 12:53pm
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Author(s)David J. Bernstein Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to... read more
Friday, August 26, 2011 - 11:03am
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Author(s)David J. Bernstein Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to... read more
Wednesday, August 24, 2011 - 3:22pm
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Author(s)Laura Tucker, Katherine Willoughby Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3)... read more
Wednesday, August 24, 2011 - 2:48pm
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Author(s)Paul D. Epstein, Wilson Campbell, Laura Tucker Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of... read more
Wednesday, August 24, 2011 - 2:32pm
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Author(s)David J. Bernstein Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to... read more
Wednesday, August 24, 2011 - 2:30pm
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Author(s)David J. Bernstein Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to... read more
Wednesday, August 24, 2011 - 2:27pm

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