Performance Measurement & Management

Displaying 51 - 100 of 121
51
Author(s)David J. Bernstein Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to... read more
Wednesday, August 24, 2011 - 2:23pm
52
Author(s)Diane Artrip, James R. Fountain and David Bernstein Date2004 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of... read more
Wednesday, August 24, 2011 - 1:57pm
53
Author(s)Paul D. Epstein, Wilson Campbell and Laura Tucker Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of... read more
Wednesday, August 24, 2011 - 1:52pm
54
Author(s)Paul D. Epstein, Wilson CampbellDate2002SourceService efforts and Accomplishments reporting for GovernmentsAbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which... read more
Wednesday, August 24, 2011 - 1:49pm
55
Author(s)Julia Melkers, Pratik MhatreDate2002SourceService efforts and Accomplishments reporting for GovernmentsAbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which... read more
Wednesday, August 24, 2011 - 1:44pm
56
Author(s)Paul D. Epstein ,Wilson Campbell Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the... read more
Wednesday, August 24, 2011 - 1:23pm
57
Author(s)Laura Tucker Date2002 SourceService efforts and Accomplishments reporting for Governments AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which... read more
Wednesday, August 24, 2011 - 1:04pm
58
Author(s)Paul D. Epstein, Wilson Campbell DateSourceService efforts and Accomplishments reporting for GovernmentsAbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which... read more
Wednesday, August 24, 2011 - 1:01pm
59
Author(s)Jay Fountain Date2002SourceService efforts and Accomplishments reporting for GovernmentsAbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which governments are... read more
Wednesday, August 24, 2011 - 12:12pm
60
Author(s)Laura Tucker Date2002 SourceSTATE OF ILLINOIS  AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which governments are ensuring the relevance and... read more
Wednesday, August 24, 2011 - 11:27am
61
Author(s)Laura Tucker, Wilson Campbell Date2002 SourceState of Maine AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which governments are ensuring the... read more
Wednesday, August 24, 2011 - 11:17am
62
Author(s)Laura Tucker Date2002 SourceState of Arizona AbstractIn 1999, GASB researchers visited 26 state and local governments to determine the following: 1)the depth and breadth of actual use of SEA performance measures by these governments for budgeting, management, and reporting; 2) the effect of their use; 3) the extent to which governments are ensuring the relevance and... read more
Wednesday, August 24, 2011 - 11:09am
63
Author(s)Congressional Budget OfficeDate1985Source Congressional Budget OfficeAbstractGovernment-sponsored enterprises (GSEs) are privately owned instrumental- ities of the federal government, established and accorded favored regulatory treatment to increase capital market access by those sectors thought to be inadequately served by fully private lenders. Today, five GSEs, including the Student... read more
Monday, August 22, 2011 - 1:40pm
64
Author(s)Congressional Budget Office Date1995 Source Congressional Budget Office AbstractState and local officials have voiced strong opposition in recent years to the growing number of federal require- ments. At the local level, environmental requirements are perceived to be particularly onerous, and the Safe Drinking Water Act (SDWA) is often cited as one of the more burdensome... read more
Monday, August 22, 2011 - 10:32am
65
Author(s)Julia Melkers, Pratik Mhatre Date2002 Source Service Efforts and Accomplishments Reporting for Governments AbstractThe state of Wisconsin is a useful example of a state that has adopted performance measures in a piloted capacity. Overall, performance measures have been used for some time in Wisconsin in a decentralized fashion and appear to have taken firm root in some... read more
Monday, August 22, 2011 - 9:11am
66
Author(s)Paul D. Epstein, Wilson Campbell  Date2002 Source Service Efforts and Accomplishments Reporting for Governments AbstractSince 1997, when landmark legislation was enacted, the State of Louisiana has been using performance measurement in all executive agencies as part of a “managing-for-results cycle” that includes multi-year strategic planning, annual operational planning,... read more
Monday, August 22, 2011 - 9:06am
67
Author(s)Laura Tucker Date2002 Source Service Efforts and Accomplishments Reporting for Governments AbstractThe State of Texas is an excellent example of a state government that has effectively institutionalized the use of performance measures. Performance measures have been used for more than twenty years, and the most notable improvements have been the legislative requirements... read more
Monday, August 22, 2011 - 8:55am
68
Author(s)Laura Tucker, Wilson Campbell Date2002 Source Service Efforts and Accomplishments Reporting for Governments AbstractThe state of Maine legislated performance budgeting in 1997, with required implementation by 2001. This legislation has been the driving force behind the performance measurement movement in the state. The timing of this study provides a unique opportunity to... read more
Monday, August 22, 2011 - 8:49am
69
Author(s)Paul D. Epstein, Wilson Campbell Date 2002 Source Service Efforts and Accomplishments Reporting for Governments AbstractThe State of Iowa’s “budgeting for results” (BFR) process has been the main statewide performance-management approach implemented in recent years. It contains essential elements of the managing for results cycle. An important foundation for that... read more
Monday, August 22, 2011 - 8:45am
70
Author(s)Jay Fountain Date 2002 Source Service Efforts and Accomplishments Reporting for Governments AbstractThis case study is of the State of Oregon, which is best known in the field of performance measurement for its Oregon Benchmarks, a comprehensive set of indicators of various societal attributes identified as being important to the well-being of citizens and businesses... read more
Monday, August 22, 2011 - 8:41am
71
Author(s)Laura Tucker Date 2002 Source Service Efforts and Accomplishments Reporting for Governments AbstractThe State of Illinois has renewed its interest in performance measurement and is developing a strategic management system for use across the government. There is a bipartisan approach to improving accountability and managing for results in the state particularly from... read more
Monday, August 22, 2011 - 8:35am
72
Author(s) Laura Tucker Date 2002Source Service Efforts and Accomplishments Reporting for Governments Abstract The primary focus of the performance measurement movement in the State of Arizona is on “what matters.” The direction has been primarily from within the executive branch with departments developing performance measures and the Governor focusing on key “themes” of government. Legislative... read more
Monday, August 22, 2011 - 8:23am
73
Author(s) MindLeaders, Inc.   Date 2008  Source MindLeaders, Inc.   Abstract Tired of guessing what your employees are thinking? We can help. This is a teaser trailer for the MindLeaders Learning and Development Toolbox.   Access through the Cases and Simulations Portal from Rutgers SPAA External Link: Incorporating Employee Development into... read more
Thursday, August 18, 2011 - 2:57pm
74
Author(s)Daniel Stid,Kate O’Neill and Susan C+lby Date2009 SourceThe Bridgespan Group AbstractMany school district leaders, high school administrators, and teachers—particularly those in urban areas—have struggled to reduce high school dropout rates but find themselves overwhelmed by the dimensions of the problem. Consider: Research has shown that lack of preparation in elementary... read more
Thursday, August 18, 2011 - 1:10pm
75
Author(s)Harlem Children.’s Zone Date2010SourceThe Bridgespan GroupAbstractAt the start of its fourth decade, Harlem Children’s Zone, Inc. (formerly Rheedlen) has become a national standard-bearer for this simple but far-reaching idea: It is difficult, often impossible, to raise healthy children in a disintegrated community. Without local institutions that draw families and young people... read more
Thursday, August 18, 2011 - 11:58am
76
Author(s)Daniel Stid, Kate O’Neill and Susan Colby Date2009 SourceThe Bridgespan Group AbstractMany school district leaders, high school administrators, and teachers—particularly those in urban areas—have struggled to reduce high school dropout rates but find themselves overwhelmed by the dimensions of the problem. Consider: Research has shown that lack of preparation in elementary... read more
Thursday, August 18, 2011 - 11:53am
77
Author(s)Kelly Campbell, Rita Louh Date2004 SourceThe Bridgespan Group AbstractYou know that your program is having an impact; you’ve been operating for a while and you’re seeing results. Your Board and staff are eager to do more. But how much more, realistically, can your organization accomplish? And how can you grow without imperiling the successful work you’re already doing?... read more
Thursday, August 18, 2011 - 11:37am
78
Author(s)Robert Searle, Kate Richey Date2005 SourceThe Bridgespan Group AbstractIt was 1981 and New York City native Sandy Weill had just sold Shearson Loeb Rhoades (then the second largest securities brokerage firm in the country) to American Express. Taking time to step back from the day-to-day work of running Shearson, he focused on an issue that had concerned him for years: the... read more
Thursday, August 18, 2011 - 10:42am
79
Author(s)Robert Searle, Paul Carttar Date2003 SourceThe Bridgespan Group Abstract“Charity begins at home.” The old saying rings true for many benefactors who choose to direct funds to their communities, where their donations can make a visible difference to local organizations. But where will a donor’s charitable dollars make the greatest difference? What are the community’s most... read more
Thursday, August 18, 2011 - 9:56am
80
Author(s)Pat GoodwinDate2008SourcePatGoodwinAssociatesAbstractSome samples of employee performance appraisals are the 360, the Harrison, the Campbell's or the Myers-Briggs. Discover why the 360 is an effective performance appraisal with help from a certified personnel consultant in this free video on human resources.Access through the Cases and Simulations Portal from Rutgers SPAAExternal Link:... read more
Wednesday, August 17, 2011 - 4:41pm
81
Author(s)Pat Goodwin Date2008 SourcePatGoodwinAssociates AbstractAfter a performance appraisal is done, it's important for an employer to allow the employee time to review their appraisal. Set up a follow-up meeting after giving a performance appraisal with help from a certified personnel consultant in this free video on human resources. Access through the Cases and... read more
Wednesday, August 17, 2011 - 4:38pm
82
Author(s)Don Howard, Susan Colby Date2003 SourceThe Bridgespan Group Abstract“What gets measured gets managed.” This old adage applies to nonprofits, too, and it may explain why performance measurement is becoming more prevalent in the nonprofit sector. Funders propelled much of the early buzz about measurement, seeing it as a way to keep tabs on what their grantees were doing with... read more
Wednesday, August 17, 2011 - 3:52pm
83
Author(s) President Barack Obama Date 2007 Source glassbooth Abstract the speech of President Barack Obama on Standardized Tests to measure performanceAccess through the Cases and Simulations Portal from Rutgers SPAAExternal Link: Barack Obama on Standardized Tests to Measure Performance
Wednesday, August 17, 2011 - 3:42pm
84
Author(s)Jerri Liszewski Date2008  SourceCORP U.com AbstractAlcon Laboratories has been successful in employee retention and financially, but the performance management system was a consistent process that was in place for about 30 years. When HR VP Jerri Liszewski came into the organization, she saw this as one area that required change to allow for future modifications.... read more
Wednesday, August 17, 2011 - 3:38pm
85
Author(s)Cool California Date2008 SourceCool California AbstractOn December 4, 2001 the Santa Rosa City Council took the leadership role in the County and voted to become a member of Cities for Climate Protection, a project of the International Council on Local Environmental Initiatives (ICLEI). The City of Santa Rosa set a greenhouse gas (GHG) emission reduction target of 20% from... read more
Thursday, August 11, 2011 - 2:46pm
86
Author(s)Cool California Date2008 SourceCool California AbstractThe City of Monterey Bay, known for its aquarium and Fisherman?s Wharf, has long been committed to preserving and protecting the natural environment. In July 2007, Mayor Chuck Della Sala signed the Urban Environmental Accords and the U.S. Mayors Climate Protection Agreement. The City has completed a community-wide... read more
Thursday, August 11, 2011 - 11:31am
87
Author(s)Molly K. Brush Date2009 SourceASQ AbstractThe Singapore Housing and Development Board enlisted the help of one of its joint Innovation and Quality Circles, O.U.R. Outstanding Archers, to find new ways to motivate staff and improve customer service. O.U.R. Outstanding Archers used quality tools to develop a handbook that reduced service center supervisors’ preparation time... read more
Wednesday, August 10, 2011 - 2:30pm
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Author(s)Molly K. Brush Date2009 SourceASQ AbstractSingapore’s Housing and Development Board used quality tools to develop a new product, theMoJet Pack, to test water tightness and prevent seepage in homes. In just one year, use of the MoJet Pack brought about a 90-percent decrease in the number of seepage defect cases per housing contract. Use of the MoJet Pack saves contractors... read more
Wednesday, August 10, 2011 - 11:52am
89
Author(s)Netcall PLC Date2011 SourceNetcall PLC AbstractMeeting revenue collection targets whilst ensuring high levels of customer satisfaction are two key challenges affecting Local Authority Council Tax departments today. With rising customer expectations and the need to provide increased access to services outside of standard office hours - how can Swale Borough Council meet its... read more
Wednesday, August 10, 2011 - 10:07am
90
Author(s)Netcall PLC Date2011 SourceNetcall PLC AbstractFaced with 80% of all customer contact by phone and 17% of face-to-face contact received through rural Contact Points, Rushcliffe Borough Council needed to ensure they delivered their customer service vision. In order to do so, Rushcliffe Borough Council partners with Nottinghamshire Police to offer convenient and cost-... read more
Wednesday, August 10, 2011 - 10:01am
91
Author(s)Stephen M. Mutula Date2011 SourceNetcall PLC AbstractDacorum Borough Council faces significant budget cuts in the same way as other local authorities. With this in mind, they are looking all the time to streamline processes and make savings. Their previous switchboard set-up meant that residents were required to use a different direct dial number for each service they... read more
Wednesday, August 10, 2011 - 9:54am
92
Author(s)Rikki Dean and Professor Christopher Hood Date2009 SourceThe ESRC Public Services Programme AbstractThis is part 2 of an 18 minute interview with Professor Christopher Hood (All Souls College, Oxford and Director of the ESRC Public Service Programme) on the functions and dysfunctions of various types of measured performance indicators; namely, targets, rankings and intelligence.Access... read more
Tuesday, August 9, 2011 - 3:47pm
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Author(s)Rikki Dean and Professor Christopher Hood Date2009 SourceThe ESRC Public Services Programme  AbstractThis is part 1 of an 18 minute interview with Professor Christopher Hood (All Souls College, Oxford and Director of the ESRC Public Service Programme) on the functions and dysfunctions of various types of measured performance indicators; namely, targets, rankings and... read more
Tuesday, August 9, 2011 - 3:38pm
94
Author(s)John Kamensky Senior Fellow, IBM Center for The Business of GovernmentDate2009 SourceIBM Center for The Business of Government AbstractTwo simple tools - goals and measurement - are among the most powerful leadership mechanisms available to a President for influencing the vast scope of federal agencies. Access through the Cases and Simulations Portal from Rutgers... read more
Tuesday, August 9, 2011 - 3:33pm
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Author(s)Shelley H. Metzenbaum Date2009 SourceIBM Center for The Business of Government AbstractManagement issues seldom make their way onto the political agenda of presidential candidates. Nor do they rank high among the priorities of an incoming President. Yet, faced with multiple crises, each of which demand full attention, a President must decide how to run government to advance his... read more
Tuesday, August 9, 2011 - 3:25pm
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Author(s)Shelley H. Metzenbaum Date2009 SourceIBM Center for The Business of Government AbstractManagement issues seldom make their way onto the political agenda of presidential candidates. Nor do they rank high among the priorities of an incoming President. Yet, faced with multiple crises, each of which demand full attention, a President must decide how to run government to... read more
Tuesday, August 9, 2011 - 3:21pm
97
Author(s) Unidentified   Date 2010   Source SHARJIL87's Channel at Youtube   Abstract Total quality management is explained with ads. Where ads are used as the example to support the description.   Access through the Cases and Simulations Portal from Rutgers SPAA External Link: TOTAL QUALITY MANAGEMENT (b).wmv
Tuesday, August 9, 2011 - 3:18pm
98
Author(s) QPL Ltd Date 2009   Source QPL Ltd   Abstract QPL Ltd., a leader in total quality management, empowers emplyees to ensure uncompromising quality in the production process.   Access through the Cases and Simulations Portal from Rutgers SPAA External Link:Total Quality Management at QPL  
Tuesday, August 9, 2011 - 3:12pm
99
Author(s)Cool California Date2008 SourceCool California AbstractIn November 2006, Berkeley voters issued a bold call to action on global warming– reduce the entire community’s year 2000 greenhouse gas emissions by 80% by 2050. Since then, Mayor Tom Bates has worked with the City to make environmentally sound changes. First Berkeley completed energy retrofits to most city-owned... read more
Tuesday, August 9, 2011 - 12:01pm
100
Author(s)Cool California Date2008 SourceCool California AbstractIn 2002, the City of San Francisco passed a resolution committing the city to an emissions reduction goal that goes beyond the Kyoto Protocol objectives. The resulting Climate Action Plan focuses the City's efforts on transportation, energy efficiency, renewable energy, and solid waste management as the key areas that... read more
Tuesday, August 9, 2011 - 11:49am

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