Powering the FUTURE: High-Performance Partnerships

Reimagining Service
For the past two years, the National Academy of Public Administration has explored a model that holds tremendous promise for meeting today’s challenges and achieving significant long-term results: the high-performance cross-sector partnership. This effort demonstrates how the sectors, working together, can more effectively serve the public. It also shows that customer satisfaction, performance measurement, and accountability are more than buzzwords. They drive many organizations, and they should. This report draws on the experiences of ten cross-sector partnerships—some well estab- lished and others newly created. The Academy brought them together in “design labs” where practitioners, citizens, and other key stakeholders shared their knowledge and experiences. These partnerships were specifically selected because of their diverse structure, scope, maturity, service responsibilities, operating environments, and geographic location.
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